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When do you ship my merchandise? How long does my merchandise take to arrive? Why don't you ship to Mexico? Why can't I select ground shipping to Alaska or Hawaii? How do you ship to International addresses? Who pays customs fees, duties, and import taxes? How do you handle APO / FPO shipping? Are there any known shipping delays? When do you ship my merchandise? If you complete your order before 2:00 pm EST, we will ship your in-stock merchandise the same day. Otherwise, your in-stock merchandise will be shipped out the following business day. Back to the top How long does my merchandise take to arrive? We use UPS to ship all domestic packages. On the checkout page of our store, you're given your choice of shipping method. The following table shows transit times for domestic UPS packages. Note: The day your merchandise is shipped is not counted as a day in transit. For example, if your merchandise was shipped via UPS 3 Day Select on a Monday, then your package would arrive Thursday.
We do not have time in transit information for APO/FPO packages or International shipments. Back to the top Why don't you ship to Mexico? We have experienced high customs fees when shipping to Mexico. If you need to have your merchandise shipped to Mexico please call us at 888.579.2267 to place your order. Back to the top Why can't I select ground shipping to Alaska or Hawaii? UPS only offers air service to Alaska and Hawaii. Back to the top How do you ship to International addresses? We offer UPS and FedEx shipping for international shipments. Time in transit will vary depending on which option you choose. Please note that our shipping cost calculations do not reflect any customs fees, tariffs, taxes, or duties that may be incurred. As the receiver, you are solely responsible for any additional costs associated with shipping upon delivery. Back to the top Who pays customs fees, duties, and import taxes? The recipient is responsible for any duties, customs fees, and applicable taxes. Back to the top How do you handle APO / FPO shipping? We ship via USPS Priority Mail. We cannot track APO / FPO packages. Back to the top Are there any known shipping delays? Alaska, Hawaii, and Puerto Rico may be subject to a 1-2 business day delay in shipping. This delay is due to UPS transit delays and we cannot circumvent it. The following table also outlines holidays and associated service delays.
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